Lamps Plus Phone Number
Toll-Free Number:
877-704-2425
Current wait: 8 mins (3m avg)
Hours: Mon-Fri 8am-4:30pm PST
Best time to call: 2:15pm
Want to contact Lamps Plus customer service faster? Don't wait on hold! Chat with the Lamps Plus team directly via live chat.
Contact Lamps Plus via Social Media:
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What happened: Return information--R******** for CX*********************I am writing in regards to a defective lamp **N**. I returned the defective lamp and ordered another like it as instructed. I am waiting for the refund to be applied to the Discover. It has been quite some time so I called customer service and spoke to Melony about this issue. She said it has been too long and looked into the refund status. She gave me ticket *******. Please apply my refund-----I am still waiting patiently.**Valerie Carlton
What happened: When I ordered the Tribeca Mica Shade Metal Lamp w*USB port Lamps plus stated that if the product went on sale within ** days the company would refund the difference. A few days before Thanksgiving I contacted Lamps Plus and never received an answer*Help me resolve this issue******@***.com
What happened: When I ordered and bought the Tribeca Mica shade metal table lamp with USB port Lamps plus said that if the item came up for sale within ** days of purchase that I would get a refund on the difference--The week before Thanksgiving the lamp price went from *** to**$ that would be a difference of **$--I wrote immediately and have never received an answer--still have what I sent to you requesting a refund--when will you honor your promise?
What happened: I bought a ceiling fan a year ago for my covered porch. It looks great and worked fine after installation. It wobbled a little last fall and I assumed it might be because it was outside and was affected by shear winds. Early this spring, I noticed it was wobbling worse and it started making a clunking noise when the power was applied from the wall switch that controls it and also when the power was turned off. I've checked all the screws and they were all tight and I'm convinced that the bearing is failing. I'm a certified mechanic and I understand bearings. It's a bit un-nerving to have this fan wobbling above my head every time I turn it on and the clunking is a serious warning. I would appreciate a replacement of order* CF******************* with postage to return the failed unit to you for an autopsy. *Thank you, John Michalik
What happened: Street address is incorrect on order *UJ*******************.**CORRECT ADDRESS IS: **** CASTLEWAY LANE, NE* ATLANTA, GA *****
What happened: Chat Transcript***:**:** PM *henry* I phone *require return authorization for item **E** from order RS*******************. The phone * you provide is not answering ***-***-****. thank you.***:**:** PM *Jennifer* Thank you for choosing Lamps Plus, my name is Jennifer, how may I assist you henry?***:**:** PM *Jennifer* That is the correct *, however they are experience and extremely high call volume right now. I apologize for any inconvenience. I should be able to help you here though. I am pulling up your order...***:**:** PM *Jennifer* Thank you for your patience. I have your order up. ***:**:** PM *Jennifer* May I have the return reason?***:**:** PM *Jennifer* Are you still with me, Henry? :)***:**:** PM *Jennifer* It seems we may have already been disconnected. Should you have any other questions, please do not hesitate to get back to us at *-***-***-****, option * or CustomerService@LampsPlus.com. Thank you for choosing Lamps Plus.
What happened: The problem: I want to return a light .I have been on hold for** minutes
How to contact Lamps Plus by phone?
To contact the Lamps Plus customer service by phone, you can follow these steps:
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Look up the phone number of the Lamps Plus customer service. The phone number is listed on lampsplus.com. Or check out the Lamps Plus phone number page on WorthEPenny.
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Dial the Lamps Plus phone number 877-704-2425.
Hours: Mon-Fri 8am-4:30pm PST
Best time to call: 2:15pm
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Wait for an answer: Once the call is connected, wait for a Lamps Plus representative to answer on the other end.
Average wait time: 3m
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Identify yourself and state your reason for calling the Lamps Plus representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Lamps Plus to help them assist you.
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Ask for assistance: Ask the Lamps Plus representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
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Follow any instructions given: If Lamps Plus needs additional information from you or provides any instructions, follow them carefully.
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Thank the Lamps Plus representative: After you have received the assistance you need, thank the Lamps Plus representative for their time and help.
How to get to a real person fastest?
To get to a real person as quickly as possible when calling Lamps Plus, you can follow these steps:
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Dial the Lamps Plus customer service phone number 877-704-2425, which can be found on the Lamps Plus website or in your order confirmation email form Lamps Plus. Or check out the Lamps Plus phone number page on WorthEPenny.
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When the automated voice prompts begin, do not press any buttons or provide any information about Lamps Plus. This may trigger the automated system to provide you with pre-recorded responses and options.
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After a few seconds of silence, the system should give you the option to speak with a live Lamps Plus representative. This may be presented as an option like "speak to a representative" or "customer service".
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Press the correct button when prompted by the automated system to speak with a Lamps Plus representative.
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If the system still doesn’t connect you to a Lamps Plus representative, stay on the line without pressing any keys. Lamps Plus will eventually transfer you to a live person.
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If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Lamps Plus.
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Once you reach a live person, explain your issue and provide any relevant information about your Lamps Plus order. The Lamps Plus representative will work with you to resolve your issue as quickly as possible.
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Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Lamps Plus website. This may allow you to connect with a Lamps Plus representative more quickly and efficiently than calling.
Any tips for calling Lamps Plus customer service?
When calling Lamps Plus customer service, here are some best practices to ensure a smooth and efficient experience:
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Have your Lamps Plus account information ready before calling. This will help expedite your request.
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Make sure you have a stable and quiet environment to communicate with the Lamps Plus representative without any disruptions or background noise.
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Be polite and respectful to the Lamps Plus representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Lamps Plus.
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Clearly explain the issue you are facing and provide any relevant information or details that can help the Lamps Plus representative address your concern.
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If the initial Lamps Plus representative is unable to resolve your issue, politely ask to speak with a supervisor from Lamps Plus or escalate the issue to a higher level of authority.
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Take notes during the call, including the Lamps Plus representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
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If necessary, follow up with Lamps Plus after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Lamps Plus customer service.
What can I do If I am unhappy with my call to Lamps Plus?
If you are unhappy with your call to Lamps Plus customer service, there are several options you can try:
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Call again: Try calling Lamps Plus customer service again and speak to a different Lamps Plus representative. Sometimes a different Lamps Plus representative may have a different approach to resolve your issue more effectively.
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Escalate the issue: If you are not satisfied with the response provided by the Lamps Plus representative, you can ask to speak with a supervisor from Lamps Plus or escalate the issue to a higher level of authority.
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Provide feedback: After the call, Lamps Plus may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
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Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Lamps Plus customer service through other channels, such as email or chat. You can also explore the Lamps Plus Help Center, which offers articles and resources that may help you troubleshoot your issue.
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Consider other options: If you are still not satisfied with Lamps Plus service, you may want to consider other options such as returning the product you bought on Lamps Plus or filing a complaint with a consumer protection agency.
How do I contact Lamps Plus via live chat?
To the Lamps Plus customer support via live chat, you can follow these steps:
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Go to the Lamps Plus website and look for a "Contact Us" or "Help" link at the bottom of the page.
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Click on the link and look for options to contact the Lamps Plus customer support, which include email, phone, or live chat.
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Click on the live chat option, and follow the prompts to connect with a Lamps Plus representative.
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Provide any necessary information about your issue or question, and wait for the Lamps Plus representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Lamps Plus live chat option, you may need to contact the Lamps Plus customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
How to contact Lamps Plus via social media?
You can contact Lamps Plus via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Lamps Plus via social media:
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Log in to your social media account (e.g. Twitter, Facebook, Instagram).
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Search for Lamps Plus official social media accounts, which are typically verified with a blue checkmark.
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Once you find the official account of Lamps Plus, click on the "Message" or"Send Message" button.
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Type your message and explain your issue or inquiry about Lamps Plus. Be as specific and detailed as possible, and provide any relevant order information.
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Wait for a response from the Lamps Plus social media team.
Please note that the social media accounts of Lamps Plus are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Lamps Plus for certain issues. For urgent or complex issues, it's recommended to contact Lamps Plus customer service via phone or chat for more personalized assistance.
Does Lamps Plus have an email? How to contact Lamps Plus customer service by email?
Yes, to contact the Lamps Plus customer support by email, follow these steps:
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Go to lampsplus.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
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Look for an email address on the page.
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Copy the email address provided by Lamps Plus and open up your email client. Create a new email and paste the email address into the "To" field.
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In the subject line of the email, provide a brief summary of your issue or question about your Lamps Plus order. For example, "Return Inquiry" or "Product Question".
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In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Lamps Plus order number or username.
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Once you have completed the email, click send. You should receive a response from the Lamps Plus customer support team within a few business days.
What is WorthEPenny's relationship to Lamps Plus?
To put it simply, WorthEPenny is an independent third-party website that is not related to Lamps Plus. WorthEPenny provides free tools and resources to assist customers in reaching Lamps Plus customer service more efficiently, such as the Lamps Plus phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Lamps Plus, as well as forums where Lamps Plus customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Lamps Plus, it is not associated with or endorsed by Lamps Plus.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Lamps Plus official app or the Lamps Plus company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Lamps Plus trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Lamps Plus. All references by WorthEPenny to third-party trademarks like Lamps Plus are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
